JoyLiving launches voice hotline for residents at Asbury Methodist Village

By AI, Created 4:43 PM UTC, May 18, 2026, /AGP/ – JoyLiving by ONSCREEN launched a voice-enabled resident hotline at Asbury Methodist Village in Gaithersburg, Maryland, giving older adults phone access to community updates, menus and service requests. The deployment is designed to reduce staff burden while making senior living communication easier to use.

Why it matters: - The hotline gives residents a simpler way to get information without using apps, websites or portals. - The system is meant to improve accessibility for residents and help staff respond faster to everyday questions and requests. - The deployment shows how senior living communities are using conversational AI to connect resident communication with operational systems.

What happened: - JoyLiving by ONSCREEN launched a voice-enabled resident hotline at Asbury Methodist Village in Gaithersburg, Maryland. - The launch was announced May 14, 2026. - Asbury Communities, ThriveWell Tech and JoyLiving developed the initiative together. - ThriveWell Tech supported implementation planning, systems coordination and deployment strategy.

The details: - The hotline runs on JoyLiving’s conversational AI receptionist, Joy. - Residents can call for updates on activities, dining menus, community events, policies and other daily information. - Residents can listen to the community’s Weekly News Digest on demand. - The hotline replaces a previously manual recording process for the news digest. - In April 2026, Joy handled more than 700 resident inquiries at Asbury Methodist Village. - Joy automatically resolved 7 out of 10 inquiries without staff intervention. - The system captured 126 maintenance work orders. - The system answered 146 questions about daily activities and community events. - The system answered 112 questions about same-day restaurant menus. - The system delivered 179 on-demand community news digests. - The hotline also handled directory lookups, facility hours, tech support, billing questions and wellness services. - The deployment includes a live integration with Go Icon, a senior living engagement, communication and experience management platform. - Joy can access current activities, events and dining updates from Go Icon in real time. - JoyLiving has completed its integration with TELS maintenance management software and expects to launch that capability shortly. - The planned TELS feature will let residents submit and manage maintenance requests through phone conversations.

Between the lines: - The rollout is not just a resident convenience feature. It is also a workflow tool that pushes routine calls into automated systems. - The Go Icon integration suggests JoyLiving is positioning its platform as a layer across existing senior living software, not as a standalone phone assistant. - The planned TELS connection extends that model into maintenance workflows, where speed and accuracy can have a direct impact on daily operations. - JoyLiving said it is expanding its integration roadmap to include PointClickCare, Speak2Family, WelcomeHome and other tools used in senior living and healthcare. - The broader platform is designed to answer resident, family, prospect and vendor calls, route service requests, provide spoken updates, send call summaries, run wellness calls and support phone, tablet and TV experiences. - Those features are intended to reduce administrative burden and free staff for more direct resident and family interaction.

What’s next: - JoyLiving expects to launch the TELS maintenance-request capability shortly. - The company is also pushing more integrations with senior living software platforms. - JoyLiving is continuing to expand across independent living, assisted living, memory care and skilled nursing settings.

The bottom line: - Asbury Methodist Village is using voice AI to make resident communications easier to access while cutting down on manual work for staff. - The launch also signals a broader push to bring everyday senior living services into conversational systems by phone.

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